Privacy Policy — Oasis Mental Care

Last Updated: [Date to be inserted before publication]

1. Introduction

Oasis Mental Care ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services.

By accessing or using our services, you consent to the practices described in this policy. If you do not agree with the terms, please do not access our website or services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Full name, email address, phone number, and state of residence
Date of birth, gender, and other demographic information
Health insurance information
Medical and mental health history
Payment and billing information
Communications between you and our providers

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

IP address and browser type
Pages visited and time spent on our website
Device identifiers and operating system
Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

To provide psychiatric and telehealth services
To schedule and manage appointments
To process payments and insurance claims
To communicate with you about your care
To comply with legal and regulatory obligations
To improve our website and services
To respond to your inquiries and requests

4. HIPAA Compliance

As a healthcare provider, Oasis Mental Care is subject to the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations.

Your PHI will only be used or disclosed as permitted by HIPAA, including for treatment, payment, and healthcare operations, or with your written authorization.

You have the right to receive a Notice of Privacy Practices (NPP) detailing your rights regarding your PHI. This notice will be provided to you upon request and at the start of your patient relationship.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encrypted video platforms for telehealth sessions
Secure, encrypted storage of medical records
Access controls limiting who can view your information
Regular security audits and updates
Compliance with industry security standards

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Healthcare Operations: With insurance platforms (Alma, Headway, Grow Therapy) for billing purposes
Legal Requirements: When required by law, subpoena, or court order
Safety: To prevent harm to you or others, as permitted by law
Business Partners: With trusted service providers who assist in our operations (payment processors, secure communication platforms), bound by confidentiality agreements

7. Your Rights

You have the following rights regarding your personal information:

Access and obtain copies of your medical records
Request correction of inaccurate information
Request restrictions on how your information is used
Receive an accounting of disclosures
Request confidential communications
File a complaint if you believe your rights have been violated

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., insurance platforms, crisis resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect information from children under 18 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: mentalhealth@oasismentalcare.info
Phone: (352) 832-4652
Fax: (352) 204-1411